Building Positive Workplace Relationships
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This learning programme is intended for all persons who need to develop strong, positive relationships in the workplace. It will give delegates the knowledge and skills to effectively manage their own emotions more effectively and understand colleagues’ emotional reactions. In gaining these skills, the individual is equipped to handle diverse business relationships, so improving trust and respect.
Course objectives:
- Understand the need for clear structure in workplace relationships
- Awareness of the interrelationship between personal and professional relationships
- Identify techniques for self-management and the management of others
- Build positive workplace relationships
- Build a positive culture and climate where learners are able to develop to their full potential
- Understand and overcome stereotyping and how it affects relationships
- Identify expected courtesy norms and learn etiquette according to culture and the organisation.
Target audience:
The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:
- Role-plays
- Break-away sessions
- Relevant business exercises
- Presentations & Demonstrations
- Questionnaires
- Discussion activities and Case studies
Course content:
- Module 1: Importance of Structure in Workplace Relationships
- Module 2: Interrelationship between Personal and Professional Relationships
- Module 3: Emotional Intelligence in Relationship Development
- Module 4: Managing the Emotions of Others
- Module 5: How Stereotyping Affects Relationships
- Module 6: Etiquette Issues in the Workplace
- Module 7: Personal Accountability & Commitment Plan
